Effective Date: Approximately November 2022
Last Updated: April 1, 2025
SECTION 21 – WARRANTY & RETURN POLICY
At iPyramids, we stand behind the craftsmanship and integrity of our handcrafted, frequency-based technologies. Please review the following terms carefully before initiating any return or warranty claim.
🔁 30-Day "Love It or Leave It" Guarantee
For Stocked Products Only
We offer a 30-day return window from the date of delivery on select stocked products specifically the iTorus iZ's, iTorus 1's and iTorus 2's. If you're not satisfied, you may request a return or exchange under the following conditions:
✅ Return Authorization Required
You must first contact iPyramids to request a Return Authorization Number (RA#) and the appropriate return address.
📦 Return Package Must Include
● A copy of your original sales receipt or proof of purchase
● A brief letter explaining your reason for return
● Your return address, daytime phone number,
● A zelle, Venmo, check or money order for return shipping, handling, and insurance
● All items must be securely and properly packaged.
iPyramids is not responsible for damage incurred during return shipping.
💸 Refund Conditions
● A 15% restocking fee applies to all returns.
● Buyer is responsible for all shipping costs (both ways).
● Returns must be complete, undamaged, and in original condition.
● Refunds are issued within 30 days of approved inspection.
● Returns postmarked after 30 days will not be accepted.
🚫 Custom & Made-to-Order Products – Non-Refundable
Due to the advanced, handcrafted nature of our products, the following collections are final saleand not eligible for refunds:
● iTorus Collection: iTorus 5, iTorus 7, iTorus 9
● Vortex Chambers
● iPyramid Collection
● Arc 6 Collection
● Giza iPyramids Collection: Giza i9, Giza i5, i9 Cosmos
● Nubian Collection: i5 Nubian
● Stargate Series: Stargate i9, Stargate 3.0
These units are calibrated and constructed specifically for your order and are not returnable.
However, these products are fully covered by our One-Year Conditional Warranty (see below).
🌍 International Orders
● International buyers are responsible for all shipping costs, including returns, warranty servicing, and any customs, VAT, import/export duties, or taxes.
● These fees are non-refundable.
● iPyramids is not responsible for international shipping delays, damages, or losses.
🛠️ One-Year Conditional Warranty
All iPyramids products are covered by a 1-year limited warranty from the date of original purchase, covering defects in materials and workmanship under normal use.
🔧 Warranty Process
If you believe your product is defective:
1. Contact us to request and warranty instructions.
2. Include with your return:
○ Proof of purchase
○ A letter detailing the issue
○ A check or money order for return shipping/insurance
○ The original packaging (if available)
🚫 Warranty Limitations
Your warranty will be voided if the product has been:
● Tampered with
● Improperly serviced
● Subjected to misuse or neglect
● Damaged accidentally
● Exposed to improper or extreme environmental conditions
All shipping costs related to warranty service are the buyer’s responsibility.
🧩 Third-Party Products
Products sold on our site that are not manufactured by iPyramids are not covered under our warranty. They are subject only to the original manufacturer’s warranty and must be serviced through their respective channels.
📦 Returns Summary
● Returns must be postmarked within 30 days of delivery (stocked items only)
● Products must be complete and in original condition
● 15% restocking fee applies
● Refunds issued within 30 days of approved inspection
● Returns that are damaged, incomplete, or missing parts may result in additional deductions
● iPyramids is not responsible for return shipments lost or damaged in transit
💬 Questions?
Please reach out to our support team at support@ipyramids.net to begin your return or warranty claim. We're here to help guide you to the most aligned solution.
